Job Description
Are you looking for a role that fits your lifestyle?
Apex Digital Solutions is seeking a dedicated Night Shift Customer Support Specialist to join our growing team in New York City. We specialize in providing top-tier technical assistance to enterprise clients, and we are looking for individuals who thrive in a fast-paced, evening environment.
Our team values flexibility, and we offer competitive pay for those willing to work evenings and weekends. If you are a problem-solver who enjoys helping people, this is the perfect opportunity for you.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and live chat during evening and weekend hours.
- Diagnose and troubleshoot complex software and hardware issues efficiently.
- Maintain detailed records of all customer interactions and issue resolutions in our CRM system.
- Collaborate with the day-shift engineering team to escalate critical issues and provide feedback.
- Ensure a high level of customer satisfaction through clear and professional communication.
- Stay updated on product knowledge and company policies to assist customers accurately.
Qualifications
- High school diploma or equivalent; Associate degree or technical certification preferred.
- Previous experience in customer support, technical helpdesk, or a related field is required.
- Must be available to work evening shifts (e.g., 4:00 PM to 12:00 AM) and weekends.
- Strong problem-solving skills and the ability to think on your feet.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office Suite and basic computer navigation.