Job Description
Join the Apex Team – Flexible Hours, Great Pay!
Apex Tech Solutions is looking for driven individuals to join our support team in San Francisco. We specialize in providing top-tier technical assistance to our clients, and we are currently hiring for our high-demand Evening and Weekend shifts. If you are a self-starter who thrives in a fast-paced environment and wants to build a career in IT, we want to hear from you.
Why Choose Apex?
- Flexible Scheduling: Enjoy a work-life balance with evening and weekend shifts.
- Competitive Pay: Earn between $22 and $30/hour based on experience.
- Professional Growth: Opportunities for advancement into senior support roles.
- Modern Environment: Work in a collaborative, tech-forward office in downtown SF.
Responsibilities
- Provide expert technical troubleshooting and support via phone, email, and remote desktop for clients.
- Manage and resolve complex IT tickets within the SLA (Service Level Agreement) during evening hours.
- Collaborate with the morning team to ensure seamless handovers and continuity of service.
- Document all technical interactions and resolutions in our CRM system.
- Maintain a high level of customer satisfaction and professionalism in every interaction.
- Identify recurring technical issues and suggest long-term solutions to management.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or related field preferred.
- Minimum of 1-2 years of experience in IT support, helpdesk, or customer service.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills.
- Ability to work evenings (4:00 PM - 12:00 AM) and weekends.
- Strong problem-solving skills and the ability to remain calm under pressure.