Job Description
Are you looking for a job that fits your lifestyle? Apex Tech Solutions is seeking dedicated professionals to join our growing support team in Colorado Springs. We offer flexible evening and weekend shift options, making it easier to balance work with your personal commitments and family time.
As a key member of our dynamic team, you will play a crucial role in providing exceptional technical support to our diverse client base. We pride ourselves on a modern, inclusive work environment that rewards hard work, dedication, and professional growth.
Responsibilities
- Provide high-quality technical support and troubleshooting for hardware and software issues.
- Manage and resolve incoming customer tickets efficiently during evening and weekend hours.
- Document all support interactions accurately and maintain detailed records.
- Collaborate with the day shift team to ensure seamless operations and knowledge transfer.
- Stay updated on the latest technical products and certifications.
- Maintain a professional, helpful, and empathetic demeanor with all clients.
Qualifications
- High school diploma or equivalent (Associate's degree in IT or related field preferred).
- Basic understanding of computer systems, networking, and common software applications.
- Strong verbal and written communication skills.
- Reliable transportation to and from the office.
- Ability to work flexible schedules, including evenings and weekends.
- Previous experience in a customer service or IT support role is a plus.