Job Description
Are you a tech-savvy student or professional looking for a flexible schedule? We are seeking dedicated individuals to join our dynamic support team for evening and weekend shifts in Baltimore. We pride ourselves on a culture of inclusivity and innovation, offering the perfect work-life balance for students and those seeking part-time income.
Why Choose Us?
- Flexible evening and weekend hours.
- Student-friendly environment with tuition assistance programs.
- Competitive hourly rate and performance bonuses.
- Modern office located in the heart of downtown Baltimore.
Responsibilities
- Provide timely technical support for hardware, software, and network connectivity issues.
- Manage and troubleshoot incoming support tickets via our CRM system.
- Assist customers with password resets, software installations, and device configuration.
- Document technical solutions and maintain accurate service records.
- Collaborate with senior engineers to resolve complex technical escalations.
- Conduct regular system maintenance during off-peak hours.
Qualifications
- Students Welcome: Currently enrolled in a relevant degree program (Computer Science, IT, or related field).
- Basic knowledge of Windows, macOS, Android, and iOS operating systems.
- Strong verbal and written communication skills.
- Reliable transportation to and from the Baltimore office.
- Ability to work evenings (e.g., 4:00 PM - 10:00 PM) and weekends.
- Self-motivated with a strong desire to learn and grow.