Job Description
Are you looking for a rewarding career with flexible hours?
Apex Horizon Solutions is seeking a dedicated Evening & Weekend Part-Time Customer Support Specialist to join our thriving team in Chicago. We pride ourselves on exceptional service and employee satisfaction. If you thrive in a fast-paced environment and want to enjoy a healthy work-life balance with weekly pay, we want to hear from you.
As a key member of our support team, you will be the bridge between our clients and our solutions, ensuring every interaction is positive and efficient.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat during evening shifts.
- Resolve customer issues and complaints with empathy and efficiency.
- Process orders, returns, and account updates accurately.
- Collaborate with the day shift team to ensure seamless operations.
- Maintain accurate records of all customer interactions in our CRM system.
- Identify opportunities to improve customer satisfaction and workflow processes.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in customer service or retail is highly preferred.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Strong verbal and written communication skills.
- Proficiency with basic computer applications and office software.
- Must be reliable and punctual.