Job Description
Are you a tech-savvy problem solver looking for a flexible schedule?
Apex Tech Solutions is seeking a dedicated Evening and Weekend IT Support Specialist to join our growing team in Phoenix, AZ. We pride ourselves on delivering top-tier technical support, and we need a reliable expert to cover our off-peak hours.
In this role, you will serve as the first point of contact for our clients, ensuring seamless operations even after hours. If you enjoy troubleshooting complex technical issues and appreciate the work-life balance that comes with evening shifts, we want to hear from you.
Responsibilities
- Troubleshoot and Resolve: Diagnose and resolve complex hardware, software, and network issues for end-users.
- Ticket Management: Prioritize and respond to technical support tickets within defined SLA guidelines.
- Remote Support: Provide technical assistance via phone, chat, and remote desktop tools.
- Documentation: Accurately log all incidents, solutions, and resolutions in our ticketing system.
- Collaboration: Communicate effectively with the day-shift team to hand over unresolved issues.
- Hardware Maintenance: Assist with the setup, configuration, and maintenance of office equipment.
Qualifications
- Experience: Minimum 2 years of experience in IT Support or Help Desk roles.
- Education: Associate degree in Computer Science, IT, or equivalent technical certification (e.g., CompTIA A+).
- Schedule: Must be available to work evenings (4 PM - 12 AM) and weekends.
- Skills: Proficiency in Windows, macOS, Active Directory, and remote support tools.
- Communication: Excellent verbal and written communication skills.