Job Description
Are you a tech-savvy professional looking for a flexible schedule? Nexus Technologies is seeking a dedicated IT Support Specialist to join our dynamic team. We specialize in providing top-tier technical solutions for businesses across the Mid-Atlantic region. In this role, you will support our clients and internal teams during our high-traffic evening and weekend shifts, ensuring minimal downtime and maximum productivity.
Why Join Us?
- Flexible Hours: Enjoy a healthy work-life balance with evening and weekend shifts.
- Competitive Pay: Earn a competitive hourly rate with opportunities for overtime.
- Professional Growth: Work alongside industry experts and expand your technical skillset.
We are looking for a problem-solver who thrives in a fast-paced environment and can provide exceptional customer service to our clients.
Responsibilities
- Provide tier-2 technical support and troubleshooting for hardware, software, and network issues.
- Manage and maintain IT inventory, including asset tagging and disposal processes.
- Respond to and resolve help desk tickets and support requests via phone and remote access tools.
- Configure workstations, laptops, and mobile devices for new and existing users.
- Monitor system performance and perform routine maintenance tasks during off-peak hours.
- Document all incidents, resolutions, and technical procedures in our knowledge base.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent work experience.
- Valid CompTIA A+ certification or similar technical certification preferred.
- Proven experience in a Help Desk or IT Support role, specifically with evening/weekend shifts.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work independently and manage multiple priorities effectively.