Job Description
Join our dynamic team at Urban Hospitality Group, where we're seeking passionate Evening & Weekend Hospitality Associates to deliver exceptional guest experiences during our busiest hours. This flexible role offers competitive pay, growth opportunities, and a vibrant work environment in the heart of New York City. Whether you're a student, career changer, or seeking supplemental income, we provide comprehensive training and a supportive culture that values your unique talents.
As a key member of our evening and weekend operations, you'll contribute to creating memorable moments for our discerning clientele while maintaining the highest standards of service excellence. We offer consistent schedules, free meals during shifts, and employee discounts across our portfolio.
Responsibilities
- Deliver exceptional customer service during evening and weekend shifts
- Manage guest inquiries, reservations, and check-in/check-out processes
- Coordinate with cross-functional teams for seamless operations
- Maintain pristine facility cleanliness and ambiance standards
- Handle cash transactions and POS system operations accurately
- Resolve guest concerns promptly and professionally
- Support inventory management and stock replenishment
- Adhere to all safety and compliance protocols
Qualifications
- Previous customer service or hospitality experience preferred
- Availability for flexible evening/weekend schedules (Thu-Sun, 4pm-12am)
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic cash handling and POS system knowledge
- Professional appearance and positive attitude
- Must be 18+ years old with valid work authorization
- Team player with solution-oriented mindset