Job Description
Join our dynamic team at Capital City Hospitality Group as a Guest Services Associate! We're seeking friendly, energetic professionals to provide exceptional guest experiences during our evening and weekend operations. This role offers flexible scheduling perfect for students, parents, or anyone seeking supplemental income while working in DC's vibrant hospitality scene. Enjoy competitive pay, performance bonuses, and a supportive team environment where your contributions are valued.
Responsibilities
- Deliver outstanding customer service to guests during evening and weekend shifts
- Manage front desk operations including check-ins, check-outs, and reservation management
- Handle guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Assist with event setup and special weekend activities
- Uphold brand standards and cleanliness protocols
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work evenings (4 PM - 12 AM) and weekends
- Basic proficiency with reservation software and POS systems
- Problem-solving abilities with a customer-first mindset
- Valid Washington DC work authorization required
- Must pass background check and drug screening
- Availability to work Fridays, Saturdays, and Sundays consistently