Job Description
Join a Team That Values Your Time and Talent
Apex Digital Solutions is currently seeking a highly motivated Customer Support Specialist to join our Portland, Oregon team. We offer a unique opportunity to work in a supportive environment that values flexibility. If you are looking for a role that accommodates your lifestyle with evening and weekend shifts while offering full-time benefits, this is the place for you.
We are committed to excellence in service delivery, and we need a dedicated professional to help us maintain our industry-leading standards during our peak off-hours.
Responsibilities
- Provide exceptional technical and product support to customers via phone, email, and live chat during evening and weekend shifts.
- Diagnose and resolve complex customer issues efficiently, ensuring a high first-contact resolution rate.
- Document all customer interactions, issues, and resolutions accurately in the CRM database.
- Collaborate with the day-shift team to ensure seamless knowledge transfer and continuity of service.
- Identify recurring customer pain points and suggest improvements to the product team.
- Maintain a professional, empathetic, and positive demeanor in all communications.
- Adhere to all company policies, compliance regulations, and safety protocols.
Qualifications
- High school diploma or GED required; Associate degree in Business or related field preferred.
- Minimum of 2 years of experience in customer service or technical support.
- Excellent verbal and written communication skills with a strong command of the English language.
- Must be available to work rotating shifts including evenings (4:00 PM - 12:00 AM) and weekends.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce, Salesforce Service Cloud).
- Strong problem-solving skills and the ability to remain calm under pressure.