Job Description
We are looking for a dedicated Evening & Weekend Support Specialist to join our growing team in Oklahoma City. At Oklahoma City Community Health Center, we believe that exceptional service requires exceptional people. If you are someone who thrives in a flexible environment and wants to make a tangible difference in your community, we want to meet you.
We offer a hybrid work model, allowing you the flexibility to work from home or our office, specifically tailored for our evening and weekend shift schedules. Join us and enjoy a competitive benefits package, paid training, and a culture that values work-life balance.
Responsibilities
- Provide top-tier customer service and support during evening and weekend shifts.
- Manage inbound inquiries via phone, email, and secure messaging platforms.
- Resolve complex patient issues with empathy, accuracy, and efficiency.
- Update and maintain patient records and case notes in our CRM system.
- Collaborate with the day-shift team to ensure seamless service transitions.
- Adhere to all HIPAA compliance standards and company policies.
Qualifications
- High school diploma or GED is required; Associate’s degree preferred.
- Previous experience in customer service, healthcare, or call center environments is a plus.
- Must be available to work evenings (e.g., 4:00 PM - 12:00 AM) and weekends.
- Strong written and verbal communication skills.
- Proficient in Microsoft Office Suite and computer navigation.
- Reliable high-speed internet connection for remote work capabilities.