Job Description
Are you looking for a rewarding career with flexible hours in the heart of New York City? Apex Support Solutions is seeking dedicated professionals to join our dynamic team as Evening & Weekend Customer Support Specialists. We value our employees and offer a competitive pay structure, comprehensive benefits, and a supportive work environment.
In this role, you will be the voice of our brand, assisting clients with their inquiries and ensuring their satisfaction. Whether you are a night owl or thrive on weekends, this opportunity offers the perfect balance between professional growth and work-life flexibility.
Why Join Us?
- Competitive Pay: Earn between $25.00 and $35.00 per hour based on experience.
- Flexible Scheduling: Choose shifts that fit your lifestyle, including evenings, nights, and weekends.
- Modern Work Environment: Collaborate with a diverse team in our state-of-the-art Manhattan office.
- Career Growth: Clear pathways for advancement within the company.
Don't miss this chance to advance your career in one of the world's most exciting cities. Apply today!
Responsibilities
- Provide exceptional customer service via phone, email, and live chat during evening and weekend shifts.
- Resolve customer inquiries and technical issues efficiently and accurately.
- Document all customer interactions and account updates in our CRM database.
- Identify and escalate complex issues to the senior support team when necessary.
- Maintain a positive and professional demeanor while adhering to company scripts and policies.
- Assist in training new support staff and participating in weekly team meetings.
Qualifications
- High school diploma or equivalent; Associate's degree in a related field is a plus.
- Minimum of 1 year of experience in customer support or a related field.
- Strong verbal and written communication skills with a focus on empathy and clarity.
- Ability to work non-traditional hours, including evenings, weekends, and holidays.
- Proficient in Microsoft Office Suite and basic computer navigation.
- Self-motivated with the ability to work independently with minimal supervision.