Job Description
Are you looking for flexible hours that fit your lifestyle?
Apex Support Solutions is seeking a dedicated Customer Support Specialist to join our growing team in Cleveland, Ohio. We offer a competitive pay structure and a supportive environment for those who thrive in evening and weekend shifts.
In this role, you will be the voice of our brand, assisting clients with inquiries, technical issues, and account management. We are looking for individuals who are self-motivated, tech-savvy, and ready to provide top-tier service after hours.
Why Join Us?
- Flexible Scheduling: Focus on your evening and weekend availability.
- Competitive Pay: Earn between $18.50 - $23.00 per hour.
- Growth Opportunities: Clear paths for career advancement within the company.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during evening and weekend shifts.
- Diagnose and resolve technical issues or product questions efficiently.
- Document all interactions and resolutions accurately in our CRM system.
- Collaborate with the morning support team to ensure seamless service continuity.
- Identify trends in customer feedback and suggest process improvements.
- Maintain a high level of professionalism and empathy in every interaction.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- 1+ year of experience in customer service or technical support.
- Reliable high-speed internet connection and a quiet workspace.
- Willingness to work rotating shifts, including nights and weekends.
- Strong written and verbal communication skills.
- Proficiency with basic computer applications and CRM software.