Job Description
Are you seeking a flexible part-time position that accommodates your evening and weekend lifestyle? Apex Solutions is currently seeking dedicated professionals to join our support team in Georgia and Illinois. We offer a competitive hourly wage with weekly pay and a collaborative work environment.
As an Evening Support Specialist, you will be the face of our company, ensuring our clients receive top-tier assistance during off-hours. Whether you are looking for a career boost or a steady side income, this role offers the perfect blend of work-life balance and professional growth.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on accuracy and speed.
- Resolve complex customer issues and escalate them to senior management when necessary.
- Maintain detailed and accurate records of all customer interactions in our CRM system.
- Collaborate with cross-functional teams to improve service processes and customer satisfaction.
- Adhere to company policies and quality assurance standards during every shift.
- Identify trends in customer feedback and suggest improvements to the team.
Qualifications
- High school diploma or GED required; relevant customer service experience is preferred.
- Strong verbal and written communication skills with a professional demeanor.
- Ability to work flexible evening and weekend shifts, including holidays.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Proven ability to remain calm and solution-oriented under pressure.
- Reliable transportation to and from the office.