Job Description
Join Our Flexible Team in New York
Are you seeking a part-time role that offers the flexibility to work around your lifestyle? Apex Digital Solutions is currently hiring an enthusiastic Evening/Weekend Support Specialist to join our dynamic customer service team. If you thrive in a fast-paced environment and enjoy helping people solve problems, we want to hear from you.
As a key member of our support team, you will handle customer inquiries with professionalism and efficiency, ensuring a seamless experience for our clients during off-peak hours.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat during evening and weekend shifts.
- Troubleshoot technical issues and resolve tickets efficiently to ensure high customer satisfaction ratings.
- Collaborate with the day-shift team to document escalations and share feedback for process improvement.
- Maintain accurate records of all customer interactions and transactions in our CRM system.
- Provide product training and guidance to customers to enhance their user experience.
- Adhere to company policies and quality assurance standards during every shift.
Qualifications
- High school diploma or equivalent required; Associate degree or technical certification is a plus.
- Excellent written and verbal communication skills with a focus on empathy and clarity.
- Proven ability to work flexible schedules, including evenings, weekends, and holidays.
- Basic computer literacy and ability to navigate multiple software applications simultaneously.
- A positive attitude and the ability to remain calm when handling challenging customer situations.