Job Description
Are you looking for a flexible schedule that fits your lifestyle? Apex Support Services is seeking dedicated professionals to join our dynamic team in Dallas, Texas.
We are currently hiring for our Evening and Weekend Support shifts. This is an excellent opportunity to work in a high-growth environment with competitive pay and a positive culture.
Key Highlights:
- Flexible Hours: Perfect for students or those seeking a healthy work-life balance.
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Professional Environment: Work with industry leaders in customer success.
Join us and make an impact every evening and weekend!
Responsibilities
- Handle high-volume customer inquiries via phone, chat, and email during evening and weekend shifts.
- Resolve technical and billing issues with empathy and a focus on first-contact resolution.
- Document all interactions accurately in our CRM and ticketing systems.
- Collaborate with the technical team to escalate complex issues efficiently.
- Stay updated on product knowledge to provide accurate support.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or technical support is highly preferred.
- Must be available to work evenings (e.g., 4:00 PM - 12:00 AM) and weekends.
- Strong verbal and written communication skills.
- Reliable internet connection and a quiet workspace (if hybrid/remote).