Job Description
Join our dynamic team at CityScape Solutions and become the face of exceptional customer service! We're seeking dedicated Evening/Weekend Customer Service Specialists to deliver outstanding support during our busiest hours. Enjoy competitive pay, flexible scheduling, and a vibrant workplace culture that values your contribution. If you're passionate about helping others and thrive in fast-paced environments, apply today and start your rewarding career journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process transactions and update customer records accurately in our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions and provide detailed feedback for process improvements
- Uphold company standards for quality and compliance during all shifts
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently and prioritize tasks in a dynamic environment
- Availability for evening shifts (5 PM - 11 PM) and weekend schedules
- Positive attitude and strong attention to detail