Job Description
Join Urban Solutions Group as an Evening/Weekend Customer Service Specialist and enjoy the perfect work-life balance! We're seeking motivated individuals to deliver exceptional support during evening hours (3 PM - 11 PM) and weekends across Oklahoma City and Texas. This role offers flexible scheduling, competitive pay, and the opportunity to build meaningful customer relationships while advancing your career in a dynamic environment.
Why You'll Love Working With Us:
- Flexible evening/weekend schedules
- Competitive hourly rates plus performance bonuses
- Comprehensive paid training
- Growth opportunities to full-time roles
- Supportive team culture with recognition programs
Responsibilities
- Handle customer inquiries via phone, email, and chat during evening/weekend shifts
- Resolve technical issues and process orders with precision
- Document interactions in CRM system and maintain detailed records
- Collaborate with day-shift teams for seamless service continuity
- Identify upsell opportunities and cross-reference product solutions
- Adhere to company protocols for data security and compliance
- Participate in weekly virtual team meetings for performance feedback
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or call center experience
- Strong problem-solving and conflict resolution abilities
- Excellent written and verbal communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently during off-peak hours
- Flexible availability for evenings (3 PM-11 PM) and weekends
- Must reside in Oklahoma City or Texas metropolitan areas