Job Description
Join our dynamic team at Peak Performance Solutions as an Evening Part-Time Customer Service Specialist! We're seeking motivated individuals to deliver exceptional service during evening and weekend shifts. Perfect for students, parents, or those seeking flexible schedules with immediate start dates. Enjoy competitive pay, comprehensive training, and a supportive work environment. Help us exceed customer expectations while building your career in customer service.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening/weekend hours
- Resolve billing, technical, and account-related issues with professionalism
- Document interactions accurately in CRM systems
- Collaborate with day-team members for seamless service continuity
- Meet/exceed performance metrics including customer satisfaction scores
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities under pressure
- Proficiency with Microsoft Office and CRM software
- Flexibility to work evenings (4 PM - 10 PM) and weekends
- Reliable transportation to our Colorado Springs location