Job Description
Join Urban Oasis Hospitality, Phoenix's premier lifestyle destination, as a Evening & Weekend Customer Service Specialist! We're seeking dynamic individuals to deliver exceptional guest experiences during our peak evening and weekend hours. This flexible role offers competitive pay, a vibrant work environment, and opportunities for growth within our expanding hospitality brand. Perfect for students, professionals, or anyone seeking a rewarding part-time schedule in the heart of downtown Phoenix.
Responsibilities
- Provide exceptional customer service to guests during evening and weekend shifts
- Manage reservations and inquiries via phone, email, and in-person
- Process payments and maintain accurate transaction records
- Coordinate with cross-functional teams to ensure seamless operations
- Assist with event setup and guest activities during weekend events
- Maintain cleanliness and organization of public areas
- Resolve guest concerns promptly and professionally
Qualifications
- Previous customer service or hospitality experience preferred
- Availability for evening shifts (4 PM - 12 AM) and weekends
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic proficiency with reservation systems and POS software
- Positive attitude and problem-solving mindset
- Ability to stand/walk for extended periods
- Must be 18+ years old