Job Description
Join MetroConnect Solutions as an Evening/Weekend Customer Service Specialist and become the voice of our brand during high-demand hours! We're seeking energetic professionals to deliver exceptional support while enjoying flexible schedules that fit your lifestyle. With competitive pay and comprehensive training, this role offers growth opportunities within a supportive team environment. If you thrive in dynamic settings and excel at problem-solving, we want you on our Kansas City team!
What You'll Love:
- Flexible evening/weekend shifts (3:00 PM - 11:00 PM weekdays, weekends available)
- Competitive hourly pay plus performance incentives
- Free parking and transit reimbursement
- Opportunities for advancement to full-time roles
- Modern downtown workspace with wellness amenities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and service issues using CRM tools and knowledge bases
- Document interactions accurately in customer relationship management systems
- Collaborate with cross-functional teams to escalate complex issues efficiently
- Maintain customer satisfaction metrics (CSAT, FCR) above 95%
- Participate in ongoing product training to stay updated on service offerings
- Support weekend special event activations and promotional campaigns
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills with empathy and patience
- Proficiency with Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Ability to multitask in fast-paced environments while maintaining composure
- Available for consistent evening/weekend scheduling (minimum 20 hours/week)
- Strong problem-solving skills with attention to detail
- Passion for technology and willingness to learn new systems quickly