Job Description
We are currently hiring immediately for a dynamic Evening Customer Support Specialist to join our team in San Jose, CA. This is a fantastic opportunity for individuals seeking evening part time jobs with a competitive pay scale and a flexible schedule.
At TechConnect Solutions, we pride ourselves on delivering top-tier service to our clients. As an Evening Specialist, you will be the face of our brand during our peak hours, ensuring every customer interaction is seamless, professional, and positive.
Why Join Us?
- Flexible Schedule: Choose your shifts to balance work and life.
- Competitive Pay: Earn up to $28/hr depending on experience.
- Remote & On-site Options: Work from the comfort of your home or our San Jose office.
If you are ready to kickstart your career in California, apply today!
Responsibilities
- Assist customers via phone, email, and live chat during evening hours.
- Resolve technical issues and answer product-related inquiries with patience and expertise.
- Maintain a high level of customer satisfaction and retention.
- Document all customer interactions and feedback accurately in our CRM system.
- Collaborate with the morning team to ensure seamless workflow transitions.
- Stay updated on product features and company policies.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or technical support is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Must be available to work evenings (e.g., 4:00 PM - 12:00 AM).
- Strong problem-solving abilities and a friendly demeanor.