Job Description
Are you looking for a rewarding career that fits your lifestyle? Apex Horizon Solutions is seeking dedicated professionals to join our team as Evening and Weekend Customer Service Representatives.
In this role, you will play a pivotal part in delivering exceptional support to our clients during high-traffic evening and weekend shifts. We offer a dynamic work environment, competitive compensation, and the flexibility you need to balance your personal life.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Flexible evening and weekend schedules
- Comprehensive training and development opportunities
- Supportive and inclusive company culture
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during evening and weekend hours.
- Resolve product and service issues efficiently while maintaining a positive customer experience.
- Accurately document customer interactions and feedback in our CRM system.
- Collaborate with the team to ensure smooth operations during peak business hours.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not mandatory.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively during shift hours.
- Reliable internet connection (if remote work is applicable).
- Must be available to work evenings and weekends as scheduled.