Job Description
Join our dynamic team as an Evening & Weekend Customer Service Specialist! We're seeking dedicated professionals to deliver exceptional service during our peak hours. Enjoy competitive pay, flexible scheduling, and a supportive work environment. Perfect for students or those seeking work-life balance. Apply today to start your rewarding part-time career in Milwaukee!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening/weekend shifts
- Process transactions and resolve billing discrepancies with precision
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain accurate customer records in our CRM system
- Uphold brand standards through professional communication and problem-solving
- Support inventory management and operational tasks as assigned
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Ability to thrive in fast-paced evening/weekend environments
- Basic proficiency with Microsoft Office and CRM platforms
- Flexible availability including nights, weekends, and holidays
- Positive attitude with exceptional conflict resolution abilities