Job Description
Are you seeking a flexible career path that fits your lifestyle? Apex Support Solutions is looking for a detail-oriented Evening & Weekend Customer Service Representative to join our San Antonio team. We are committed to excellence and are looking for individuals who thrive in a fast-paced environment.
As a key member of our support team, you will play a vital role in ensuring our clients receive the top-tier assistance they deserve. We offer a comprehensive benefits package, including health insurance, paid time off, and a clear path for career advancement.
Why Apply?
- Flexible Scheduling: Perfect work-life balance with evening and weekend shifts.
- Competitive Compensation: Earn between $18.00 and $22.00 per hour.
- Professional Growth: Ongoing training and mentorship programs.
Responsibilities
- Manage high volumes of inbound and outbound customer inquiries via phone, email, and chat during evening and weekend hours.
- Resolve customer issues and complaints with empathy and efficiency to ensure high satisfaction scores.
- Accurately document all customer interactions and account details in our CRM system.
- Collaborate with the support team to identify trends and improve service protocols.
- Provide accurate information regarding products and services to customers.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory; we provide training.
- Strong verbal and written communication skills.
- Ability to work evenings, weekends, and holidays as required.
- Basic computer proficiency and typing skills.
- Reliable internet connection for remote or hybrid options (if applicable).