Job Description
Are you looking for a flexible evening or weekend job in Orlando, FL that offers immediate hire opportunities and great pay? Apex Support Services is currently expanding our team and is seeking dedicated professionals to join us for night and weekend shifts.
As a key member of our support team, you will play a vital role in ensuring our clients receive exceptional service, even after hours. We offer a dynamic work environment, competitive benefits, and the chance to grow your career in customer service.
Why join us?
- Immediate Start: No waiting period, start earning today.
- Flexible Schedule: Perfect for students or those seeking a secondary income.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
Responsibilities
- Manage high-volume incoming calls and emails during evening and weekend hours.
- Provide accurate information and solutions to customer inquiries regarding products and services.
- Resolve customer complaints and issues with a focus on retention and satisfaction.
- Log all interactions and updates into the CRM system accurately and timely.
- Maintain a professional, positive, and empathetic demeanor at all times.
- Collaborate with the day-shift team to ensure seamless operations and knowledge transfer.
Qualifications
- High School Diploma or GED is required.
- Previous experience in customer service, call centers, or retail is preferred.
- Must be available to work evenings (e.g., 4:00 PM - 12:00 AM) and weekends consistently.
- Strong verbal communication skills and active listening abilities.
- Basic computer proficiency and typing speed of 35+ WPM.
- Reliable transportation and punctual attendance are mandatory.