Job Description
Are you looking for a rewarding career with flexible hours? We are currently seeking dedicated and professional individuals to join our team in New York. If you thrive in a fast-paced environment and want to work evenings and weekends, this is the perfect opportunity for you. We offer immediate hire options and a supportive culture that values your growth.
As a key member of our customer support team, you will be the voice of our brand, ensuring our clients receive top-tier service. We are looking for candidates who are reliable, communicative, and eager to learn.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat during evening and weekend shifts.
- Resolve customer issues efficiently and empathetically, ensuring a high level of customer satisfaction.
- Process orders, returns, and exchanges accurately using our CRM software.
- Document customer interactions and feedback in our internal systems.
- Collaborate with team leads to identify trends and improve service protocols.
- Adhere to all company policies, compliance guidelines, and safety procedures.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Strong verbal communication skills with a professional and friendly demeanor.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
- Basic computer proficiency (Microsoft Office Suite and CRM experience is a plus).
- Ability to multitask and prioritize tasks in a dynamic work environment.
- Previous customer service experience is a plus but not mandatory for immediate hires.