Job Description
We are urgently hiring an experienced Evening Technical Support Specialist to join our dynamic team in Fort Worth, TX. If you are looking for a part-time role with a competitive hourly rate and a flexible schedule, we want to hear from you.
In this position, you will provide critical technical assistance to our clients during after-hours shifts. You will be the first point of contact for troubleshooting hardware, software, and network issues, ensuring our clients can continue their work seamlessly.
Why Join Us?
- Competitive Pay: Earn between $18.00 - $24.00 per hour.
- Flexible Hours: Evening shifts (4:00 PM - 12:00 AM).
- Professional Environment: Work with cutting-edge technology.
Responsibilities
- Diagnose and troubleshoot hardware and software issues for clients remotely and on-site.
- Provide step-by-step technical guidance to end-users via phone and email.
- Install, configure, and maintain operating systems and peripheral devices.
- Document all incidents, resolutions, and technical steps in the helpdesk ticketing system.
- Escalate complex issues to senior engineering teams when necessary.
- Maintain a high level of customer satisfaction and professionalism during evening shifts.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Minimum of 1-2 years of experience in technical support or helpdesk roles.
- Strong knowledge of Windows, macOS, and common office software (Microsoft Office, Google Workspace).
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively during evening hours.
- Problem-solving mindset with a patient, customer-centric approach.