Job Description
Are you looking for a flexible schedule and a chance to make an impact?
We are urgently hiring Evening Technical Support Specialists in San Diego, CA. Join our elite team and provide critical technical assistance to our enterprise clients during the night shift. This is an excellent opportunity for those seeking work-life balance without compromising on career growth.
Why Apply?
- Flexible Schedule: Work from home or in-office during evening hours (4:00 PM - 12:00 AM).
- Urgent Hiring: We are expanding rapidly and looking for candidates ready to start immediately.
- Competitive Pay: Earn $18 - $28/hour based on experience.
Responsibilities
- Provide high-quality remote technical support to customers via phone and chat.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Manage and prioritize incoming support tickets efficiently.
- Document all technical interactions and solutions in the CRM system.
- Escalate complex issues to senior engineers when necessary.
- Maintain a high level of customer satisfaction and professionalism.
Qualifications
- High school diploma or equivalent; Associate degree preferred.
- Previous experience in a technical support or help desk role.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills.
- Ability to troubleshoot independently and work well under pressure.
- Must be available to work evening shifts.