Job Description
Are you looking for a rewarding career opportunity in San Francisco? Apex Tech Solutions is currently urgently hiring Evening Technical Support Specialists to join our dynamic team. We are seeking dedicated individuals who are available for evening and weekend shifts to provide exceptional service to our diverse client base.
Why Apply?
- Flexible Schedule: Work evenings and weekends to balance your personal life.
- Competitive Pay: Earn $22-$32/hour with performance bonuses.
- Growth: Potential for full-time conversion and career advancement.
- Modern Culture: Join a forward-thinking tech company in the heart of SF.
If you have a passion for technology and a customer-first mindset, this is your chance to join an urgent hiring initiative!
Responsibilities
- Provide top-tier technical support via chat, email, and phone during evening and weekend hours.
- Diagnose and resolve software, hardware, and network issues for end-users.
- Maintain accurate and up-to-date customer records in our CRM system.
- Collaborate with the day-shift team to ensure seamless issue resolution and handovers.
- Participate in nightly training sessions and team stand-ups.
- Escalate complex technical tickets to senior engineers when necessary.
- Adhere to strict service level agreements (SLAs) and quality standards.
Qualifications
- High school diploma or equivalent; Associate's degree in IT or related field preferred.
- Proven experience in customer support or technical helpdesk roles.
- Excellent written and verbal communication skills in English.
- Availability to work evenings (4:00 PM - 12:00 AM) and weekends.
- Familiarity with Windows, macOS, and mobile operating systems.
- Strong problem-solving skills and the ability to multitask in a fast-paced environment.