Job Description
We are urgently hiring a dedicated Technical Support Specialist for our evening shift in Austin, TX. If you are tech-savvy, customer-focused, and looking for a flexible part-time role that fits your evening schedule, this is the perfect opportunity for you.
Join a fast-growing team where your expertise directly impacts our client satisfaction. You will be the bridge between our technology and our users, ensuring smooth operations during our peak evening hours.
Responsibilities
- Provide high-level technical troubleshooting and support via phone, email, and chat.
- Diagnose hardware and software issues and implement effective solutions promptly.
- Manage and update customer tickets in the CRM system with detailed logs.
- Collaborate with the engineering team to escalate complex technical bugs.
- Maintain a professional and positive demeanor while handling high-volume inquiries.
- Ensure 100% compliance with company support protocols and safety guidelines.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Minimum of 1 year of experience in technical support or customer service.
- Must be available to work evening shifts (e.g., 4:00 PM - 12:00 AM).
- Strong knowledge of operating systems, networking, and remote support tools.
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision.