Job Description
Are you a tech-savvy student or professional looking for a flexible schedule? Midwest Digital Solutions is seeking a dedicated Evening Technical Support Specialist to join our growing Kansas City team.
We value work-life balance and offer a dynamic environment where your skills directly impact our clients' success. Whether you are balancing studies or seeking a second shift, we provide the training and support you need to thrive.
Why Join Us?
- Student-Friendly Environment: Flexible scheduling that accommodates your classes and deadlines.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Modern Tools: Work with cutting-edge software and remote support platforms.
Job Summary
As our Evening Technical Support Specialist, you will serve as the first point of contact for technical inquiries. You will troubleshoot hardware and software issues, provide remote assistance, and ensure our clients experience seamless technology operations during our peak evening hours.
Responsibilities
- Provide exceptional remote and in-person technical support to end-users via phone, chat, and email.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and prioritize incoming support tickets within established SLA guidelines.
- Document all technical interactions and resolutions in our CRM system.
- Collaborate with the engineering team to identify and document recurring technical issues.
- Maintain a professional and empathetic demeanor while assisting diverse clientele.
- Conduct basic system maintenance and updates on assigned workstations.
Qualifications
- High school diploma or currently pursuing a degree in IT, Computer Science, or a related field.
- Basic understanding of Windows, macOS, and mobile operating systems.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Availability to work evenings (typically 4:00 PM - 12:00 AM) on a rotational schedule.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- A valid driver’s license and reliable transportation are preferred.