Job Description
Are you a night owl looking for a rewarding career? We are seeking a dedicated Evening Technical Support Specialist to join our remote team based in Texas. If you thrive in a dynamic environment and enjoy solving complex technical problems, we want to hear from you.
As a key member of our support team, you will play a crucial role in ensuring our clients have seamless access to our digital platforms during the evening and weekend hours. We offer a competitive salary, flexible scheduling, and the opportunity to work from the comfort of your home.
Responsibilities
- Provide 1st and 2nd level technical support to customers via chat, email, and phone.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage a high volume of tickets during evening and weekend shifts.
- Document all interactions and resolutions in our ticketing system accurately.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Escalate complex issues to senior engineers when necessary.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Proven experience in customer service or technical support (1+ years).
- Strong knowledge of Windows, macOS, and common troubleshooting protocols.
- Excellent written and verbal communication skills.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work flexible evening and weekend hours.