Job Description
Are you a problem-solver looking for a flexible evening schedule? Apex Tech Solutions is urgently hiring Part-Time Technical Support Specialists in Mesa, AZ. Join a high-growth team where your skills directly impact our clients' success. Enjoy competitive pay, a modern work environment, and the freedom to work from home or our office.
Why Join Us?
- Flexible Scheduling: Work the hours that fit your life.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Modern Tools: Work with the latest technology and CRM systems.
- Growth Opportunities: Clear paths for career advancement.
Responsibilities
- Provide top-tier technical support to clients via phone, email, and chat during evening shifts.
- Diagnose and resolve hardware and software issues efficiently.
- Document all interactions and solutions accurately in our ticketing system.
- Maintain a high level of customer satisfaction and demonstrate empathy.
- Collaborate with the morning team to ensure seamless workflow transitions.
Qualifications
- High school diploma or equivalent required.
- Basic knowledge of Windows, Mac, and troubleshooting protocols.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively during evening hours.
- Previous customer service experience is a plus.