Job Description
Are you a tech enthusiast looking for a role that fits your evening schedule? Valley Tech Innovations is currently seeking a detail-oriented Technical Support Specialist to join our Fresno-based team. We pride ourselves on delivering exceptional customer service and technical solutions, and we need someone like you to help us maintain our high standards.
In this role, you will be the first point of contact for our clients, resolving technical issues via phone and email. We offer a competitive benefits package, a flexible work environment, and the opportunity to grow your career in a fast-paced industry.
Responsibilities
- Provide exceptional technical support to clients via chat, email, and phone during evening hours.
- Diagnose and troubleshoot hardware and software issues to ensure client satisfaction.
- Document all interactions and solutions in our CRM system.
- Collaborate with the engineering team to escalate complex issues.
- Stay up-to-date with the latest technology trends and company products.
- Manage multiple inquiries simultaneously while maintaining a calm demeanor.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- 1+ years of experience in technical support or customer service.
- Strong knowledge of Windows and Mac operating systems.
- Excellent written and verbal communication skills.
- Ability to work flexible evening shifts (e.g., 4 PM - 12 AM).
- Problem-solving mindset with a customer-first approach.