Job Description
Are you looking to earn extra cash while maintaining a flexible schedule? Apex Digital Solutions is seeking a skilled Evening Technical Support Specialist to join our growing team. We offer competitive hourly rates and the opportunity to work weekend shifts and evening hours.
In this role, you will be the first point of contact for internal and external clients, providing top-tier technical assistance and troubleshooting solutions.
Responsibilities
- Provide exceptional technical support via phone and email during evening and weekend shifts.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Document all technical interactions and resolutions in the helpdesk ticketing system.
- Collaborate with senior engineers to escalate complex technical issues.
- Ensure 100% customer satisfaction by delivering professional and courteous service.
Qualifications
- Associate degree in Computer Science or equivalent technical experience preferred.
- Strong understanding of Windows, macOS, and common office software.
- Ability to work evenings and weekends as required.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills with a focus on customer service.