Job Description
We are looking for a dedicated and detail-oriented Evening Technical Support Specialist to join our growing team in Miami, Florida. If you are a problem-solver who thrives in a fast-paced environment and enjoys helping others, this is the perfect opportunity for you.
As a key member of our support team, you will assist clients with technical issues via phone and email during our evening shift. We offer a competitive salary, flexible scheduling, and a great work-life balance.
Responsibilities
- Provide tier-one technical support to customers via phone, email, and live chat.
- Diagnose and resolve hardware and software issues efficiently.
- Document all customer interactions and technical resolutions in the ticketing system.
- Collaborate with the day-shift team to ensure seamless workflow transitions.
- Maintain a high level of customer satisfaction and professionalism.
- Stay updated on the latest company products and troubleshooting procedures.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field preferred.
- Previous experience in customer service or technical support is a plus.
- Basic knowledge of Windows, macOS, and mobile operating systems.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively during evening hours.
- Reliable internet connection and a dedicated workspace at home.