Job Description
Are you looking for a rewarding career in technology with a flexible schedule? We are currently seeking a Part-Time Evening Technical Support Specialist to join our growing team in Jacksonville, Florida. If you have a knack for solving problems and enjoy helping others, we want to hear from you.
As an Evening Support Specialist, you will play a crucial role in maintaining our client satisfaction levels during the evening hours. You will troubleshoot technical issues, assist with software implementations, and provide top-tier customer service from the comfort of your home or our office location.
Why Join Us?
- Immediate Start: Onboarding begins as soon as you are hired.
- Flexible Hours: Perfect for students or those seeking work-life balance.
- Growth Opportunities: Potential to transition into full-time or leadership roles.
Responsibilities
- Provide technical troubleshooting and support via phone, chat, and email to evening customers.
- Diagnose and resolve software and hardware issues efficiently and accurately.
- Log all support tickets and interactions into our CRM system in a timely manner.
- Collaborate with the day-shift team to ensure seamless continuity of service.
- Stay updated on product knowledge and provide accurate technical guidance.
- Escalate complex issues to senior engineers when necessary.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Previous experience in customer support or technical assistance (1 year preferred).
- Strong computer literacy and familiarity with operating systems and troubleshooting tools.
- Excellent written and verbal communication skills.
- Reliable internet connection and a dedicated workspace.
- Must be available to work evenings (4:00 PM - 12:00 AM) on a rotating schedule.