Job Description
Are you a tech-savvy problem solver looking for a flexible evening schedule in the heart of Houston? TechFlow Solutions is seeking a dedicated Evening Technical Support Specialist to join our dynamic team. We pride ourselves on delivering top-tier IT support to our clients, and we need someone who thrives in a fast-paced, night-shift environment.
Why Choose Us?
- Flexible evening hours (4:00 PM - 12:00 AM or similar).
- Competitive hourly rate with performance bonuses.
- Modern equipment and a collaborative remote-friendly culture.
- Opportunity for growth within the IT sector.
We are looking for someone who can handle high-volume tickets and provide exceptional customer service.
Responsibilities
- Troubleshoot hardware, software, and network connectivity issues for end-users via phone and remote access tools.
- Manage and prioritize a high volume of IT support tickets in the evening shift queue.
- Perform basic maintenance on company hardware and peripherals.
- Document all technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with the day-shift team to ensure seamless workflow transitions.
- Assist with onboarding new equipment and software installations.
Qualifications
- Associate degree in Information Technology or equivalent experience.
- Minimum 1 year of experience in technical support or helpdesk roles.
- Familiarity with Windows operating systems, Active Directory, and common office software.
- Strong verbal and written communication skills.
- Ability to work independently with minimal supervision during evening hours.
- Problem-solving mindset with a focus on customer satisfaction.