Job Description
We are looking for a dedicated Evening Technical Support Specialist to join our growing team in San Jose. This is a fantastic opportunity for those seeking evening part time jobs with a flexible schedule that allows for a healthy work-life balance.
In this role, you will be the first line of defense for our clients, providing expert technical assistance and resolving issues during our peak evening hours. If you are a problem-solver with excellent communication skills and want to work in a modern, tech-forward environment, we want to hear from you.
Why Apply?
- Flexible evening shifts (No early mornings or weekends).
- Competitive hourly rate with performance bonuses.
- Professional development opportunities.
- Supportive and collaborative team culture.
Responsibilities
- Provide high-quality technical support to customers via phone, email, and live chat during evening shifts.
- Diagnose and resolve hardware, software, and network-related issues efficiently.
- Maintain accurate and up-to-date records of all customer interactions and resolutions.
- Collaborate with the day shift team to ensure seamless service continuity.
- Stay current with product knowledge and assist in updating internal documentation.
- Adhere to all company policies and service level agreements (SLAs).
Qualifications
- High school diploma or equivalent; Associate's degree in IT or related field preferred.
- Previous experience in customer support, helpdesk, or technical assistance.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer operating systems.
- Willingness to work a flexible evening schedule (e.g., 4 PM to 1 AM).