Job Description
Are you a tech-savvy problem solver looking for a flexible evening opportunity in the heart of Denver? Apex Digital Solutions is urgently hiring a dedicated Part-Time Evening Technical Support Specialist to join our dynamic team.
As the critical bridge between our clients and technology, you will provide essential assistance during our peak evening hours. We value reliability, patience, and a genuine desire to help others navigate technical challenges. This is an excellent opportunity for students or professionals seeking a consistent work-life balance.
Why Join Us?
- Competitive Pay: Earn between $22.00 and $28.00 per hour.
- Flexible Schedule: Evening shifts allow for a perfect work-life balance.
- Modern Tools: Work with cutting-edge support platforms and CRM systems.
- Professional Growth: Clear pathways for career advancement within the tech sector.
Apply today to become part of a team that keeps Denver connected and efficient.
Responsibilities
- Provide remote technical support and troubleshooting for hardware, software, and network connectivity issues.
- Diagnose and resolve complex user inquiries with a focus on customer satisfaction and retention.
- Document all support interactions and resolutions in our CRM system accurately and timely.
- Collaborate with the day shift team to ensure seamless workflow and knowledge transfer.
- Stay updated on the latest technology trends and internal tools to provide accurate guidance.
- Escalate critical issues to senior engineering teams when necessary.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic knowledge of Windows, macOS, and common office software (Microsoft Office, Google Workspace).
- Strong verbal and written communication skills with the ability to explain technical concepts simply.
- Proven ability to work independently during evening hours and manage time effectively.
- Problem-solving mindset with a patient, empathetic approach to user assistance.