Job Description
Are you a tech-savvy problem solver looking for a role that fits your lifestyle? ApexStream Solutions is seeking a dedicated Technical Support Specialist to join our growing team in Dallas, Texas.
We are currently expanding our support roster to accommodate evening and weekend shifts, offering flexibility for candidates who value work-life balance. If you thrive in a fast-paced environment and love helping others navigate technology, we want to hear from you.
Why You’ll Love Working Here:
- Flexible Scheduling: Choose between evening (4 PM - 12 AM) or weekend shifts.
- Modern Tech Stack: Work with cutting-edge tools and cloud technologies.
- Competitive Benefits: Comprehensive health, dental, and vision insurance.
- Career Growth: Clear pathways from Support to Systems Engineering.
Responsibilities
- Provide tier-2 technical support to enterprise clients via phone, email, and remote desktop tools.
- Diagnose, troubleshoot, and resolve complex hardware and software issues efficiently.
- Maintain accurate and detailed documentation of all support tickets and resolutions.
- Collaborate with the engineering team to escalate and track recurring system bugs.
- Conduct virtual training sessions for new clients during off-peak hours.
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field.
- Minimum of 2 years of experience in a help desk, technical support, or customer success role.
- Proficiency in Windows, macOS, Linux, and networking fundamentals.
- Strong problem-solving skills with the ability to explain technical concepts to non-technical users.
- Must be available to work rotating evening shifts or weekends.