Job Description
Are you a tech-savvy problem solver looking for a rewarding evening role in Dallas?
Nexus Systems Inc. is seeking a dedicated and detail-oriented Technical Support Specialist to join our elite customer service team. In this pivotal evening shift position, you will serve as the first point of contact for clients experiencing technical difficulties, ensuring seamless operations and high customer satisfaction. We value flexibility, professional growth, and a collaborative environment.
Why Join Us?
- Flexible Schedule: Enjoy a consistent evening schedule that works with your lifestyle.
- Competitive Pay: Earn between $18.00 and $24.00 per hour depending on experience.
- Professional Development: Access to ongoing training and career advancement opportunities.
If you have a passion for technology and a knack for helping others, we want to hear from you.
Responsibilities
- Diagnose and troubleshoot technical hardware and software issues via phone, email, and remote access tools.
- Provide clear, step-by-step guidance to customers to resolve complex technical problems efficiently.
- Document all interactions and solutions in the ticketing system to maintain accurate records.
- Collaborate with senior engineers and the development team to escalate and resolve escalated tickets.
- Stay up-to-date with the latest technology trends and product updates to provide accurate support.
- Identify opportunities to improve support processes and customer experience.
Qualifications
- High school diploma or GED equivalent; Associate’s degree in IT or related field is a plus.
- Previous experience in technical support, help desk, or customer service (1+ years preferred).
- Strong understanding of operating systems (Windows, macOS) and common office software.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Must be available to work evening shifts, including weekends, as required.
- Problem-solving mindset with a patient and empathetic approach to customer service.