Job Description
Are you a technical problem-solver looking for a flexible schedule? Apex Digital Solutions is currently seeking a detail-oriented Evening Technical Support Specialist to join our growing team in Colorado Springs. This is a fantastic opportunity for a tech-savvy professional to provide exceptional customer service and technical expertise during our peak operational hours.
In this role, you will serve as the first line of defense for our clients, ensuring seamless technology operations. We offer a competitive hourly rate, a collaborative work environment, and the flexibility of a part-time schedule.
Why Join Us?
- Flexible Hours: Evening shifts allow you to enjoy your mornings and afternoons.
- Competitive Pay: $18.00 - $22.00 per hour based on experience.
- Growth Opportunities: Clear pathways for career advancement within the IT sector.
Location: Colorado Springs, CO (On-site/Hybrid option available for evening shifts)
Responsibilities
- Troubleshoot & Resolve: Diagnose and resolve hardware, software, and network issues for end-users in a timely manner.
- Incident Management: Log, track, and manage technical support tickets using our internal CRM system (Zendesk/Jira) efficiently.
- Customer Communication: Provide clear, patient, and professional technical guidance to non-technical staff via phone and email.
- System Maintenance: Assist in the deployment of software updates, patches, and routine system maintenance during off-peak hours.
- Documentation: Maintain accurate records of incidents, resolutions, and recurring technical issues.
- Collaboration: Coordinate with day-shift engineering teams to ensure continuity of service.
Qualifications
- Experience: Minimum of 1-2 years of experience in IT support, helpdesk, or customer service roles.
- Education: Associate degree in Computer Science, Information Technology, or related field is preferred; High school diploma with relevant certifications (CompTIA A+) is acceptable.
- Technical Skills: Proficiency with Microsoft Office Suite, Windows 10/11, and MacOS. Basic knowledge of networking concepts (TCP/IP, DNS, VPN).
- Availability: Must be available to work evenings, specifically 3:00 PM to 12:00 AM (or similar shift), Monday through Friday.
- Soft Skills: Strong analytical thinking, excellent verbal communication skills, and a customer-first attitude.