Job Description
Are you a dedicated problem solver looking for an evening schedule that works for your life? Crescent City Tech Solutions is urgently hiring a Part-Time Technical Support Specialist to join our dynamic New Orleans team.
As a leading provider of IT solutions in the Gulf South, we value flexibility and top-tier customer service. In this role, you will be the bridge between our clients and our technical experts, ensuring smooth operations during our critical evening shift. If you have a knack for troubleshooting and a desire to help others, we want to hear from you.
Why Join Us?
- Flexible Schedule: Enjoy a consistent evening routine (4:00 PM - 12:00 AM).
- Immediate Start: We are looking to fill this position urgently.
- Growth Opportunities: Potential for full-time conversion based on performance.
Responsibilities
- Provide exceptional technical support to clients via phone and email during evening hours.
- Troubleshoot hardware, software, and network connectivity issues efficiently.
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with the day-shift team to ensure seamless issue resolution.
- Escalate complex technical problems to senior engineers when necessary.
- Maintain a positive and professional demeanor in high-pressure situations.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or related field preferred.
- Previous experience in technical support or customer service is a plus.
- Strong communication skills with the ability to explain complex concepts simply.
- Reliable transportation and availability to work evenings.
- Familiarity with common operating systems and troubleshooting software.
- Proactive attitude and a commitment to resolving customer issues.