Job Description
Are you a tech-savvy problem solver looking for a flexible schedule? TechSolutions Raleigh is seeking a dedicated Evening Technical Support Specialist to join our dynamic team. We offer competitive pay, a modern work environment, and the opportunity to support our growing client base.
In this role, you will serve as the primary point of contact for evening technical issues, resolving them efficiently and professionally. If you are looking for a part-time opportunity that leverages your technical skills without the constraints of a traditional 9-to-5, we want to hear from you.
Responsibilities
- Provide first-level technical support via phone and email for hardware and software issues.
- Diagnose and resolve network connectivity problems for remote and on-site employees.
- Install, configure, and maintain desktop peripherals and mobile devices.
- Document all support tickets and resolutions in the ticketing system.
- Assist in the deployment of new hardware and software updates during off-peak hours.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science or IT preferred.
- 1+ years of experience in IT support or help desk environments.
- Strong knowledge of Microsoft Office Suite and operating systems (Windows/macOS).
- Excellent verbal and written communication skills.
- Ability to work evening shifts (4:00 PM - 12:00 AM) with weekend availability.