Job Description
Are you a tech-savvy problem solver looking for evening flexibility? OmniTech Solutions is seeking a dedicated Evening Technical Support Specialist to join our growing team in Omaha, NE. If you have a knack for troubleshooting and want to work during the hours that fit your lifestyle, we want to hear from you.
As a key member of our IT department, you will provide critical technical assistance to our remote and on-site workforce. We pride ourselves on a modern, agile work environment where your contributions directly impact user productivity and satisfaction.
Why Join Us?
- Flexible Schedule: Enjoy a consistent evening shift (e.g., 4:00 PM - 12:00 AM) with no weekend obligations.
- Competitive Pay: Earn between $20.00 and $28.00 per hour based on experience.
- Modern Tech Stack: Work with the latest hardware and software tools.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues for end-users.
- Assist in the setup, configuration, and maintenance of workstations and peripherals.
- Document technical issues and resolutions in our ticketing system (e.g., Jira, ServiceNow).
- Collaborate with the senior IT team to implement long-term technical solutions.
- Conduct user training sessions on software applications and security best practices.
Qualifications
- Associate degree or certificate in Computer Science, Information Technology, or related field.
- 1-2 years of experience in technical support or help desk roles.
- Familiarity with Windows operating systems, Office 365, and basic networking concepts.
- Strong troubleshooting skills and the ability to explain complex technical concepts to non-technical users.
- Availability to work evenings and holidays as needed.
- CompTIA A+ certification is a plus.