Job Description
Are you looking for a rewarding evening opportunity in Portland?
Apex Digital Solutions is currently seeking a dedicated Evening Tech Support Specialist to join our high-performance team. We prioritize immediate availability and offer a dynamic work environment where your skills make a direct impact. If you thrive in a fast-paced setting and love solving complex technical problems, we want to hear from you today.
Why Choose Apex?
- Immediate Start: Onboarding begins as soon as this week.
- Flexible Schedule: Focus on evening shifts that fit your lifestyle.
- Growth Potential: Clear pathways to full-time and leadership roles.
Join us in connecting our clients with seamless digital experiences. Apply now to secure your spot in our evening roster.
Responsibilities
- Provide exceptional technical support to customers via chat, email, and phone during evening hours.
- Diagnose and troubleshoot hardware and software issues with high efficiency and empathy.
- Maintain accurate documentation of all technical interactions and case resolutions.
- Collaborate with the morning shift team to ensure seamless continuity of support.
- Escalate complex technical issues to senior engineers following established protocols.
- Stay updated on product knowledge and new troubleshooting techniques.
Qualifications
- High school diploma or equivalent required; Associate's degree in IT or related field is a plus.
- Previous experience in customer service or technical support is preferred.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Reliable internet connection and a dedicated workspace for remote support.
- Must be available to work evening shifts, including weekends and holidays.