Job Description
Are you seeking flexible evening part time jobs in California that offer competitive pay and professional growth? Apex Digital Solutions is looking for a dedicated Evening Tech Support Specialist to join our elite support team. If you thrive in a dynamic environment and want to help businesses succeed while enjoying a healthy work-life balance, this is your opportunity.
As a key member of our support team, you will provide critical technical assistance to our clients, ensuring minimal downtime and maximum satisfaction. We pride ourselves on a modern, inclusive culture that values expertise and reliability.
Why Choose Us?
- Flexible evening shift schedule (e.g., 4:00 PM - 12:00 AM).
- Comprehensive health benefits package.
- Professional development and certification reimbursement.
- Collaborative and innovative work environment.
Responsibilities
- Provide advanced technical troubleshooting for hardware, software, and network issues via phone and remote desktop tools.
- Manage and prioritize incoming support tickets to ensure timely resolution and high customer satisfaction scores.
- Document all technical interactions and resolutions in our CRM system for future reference and analytics.
- Collaborate with the day-shift team to transfer critical issues and ensure seamless knowledge transfer.
- Conduct basic system maintenance and perform routine software updates on client endpoints.
- Identify and escalate complex technical problems to senior engineers or vendors when necessary.
Qualifications
- 1-2 years of professional experience in IT support, help desk, or technical customer service.
- Relevant certifications such as CompTIA A+, Network+, or ITIL Foundation are highly preferred.
- Strong problem-solving skills with the ability to diagnose complex issues quickly.
- Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- Availability to work a consistent evening shift schedule (Monday through Friday or rotating shifts).
- Proficiency with Microsoft Office Suite and remote support tools (e.g., TeamViewer, LogMeIn).