Job Description
Are you a night owl with a passion for technology? Tucson Connect Solutions is looking for a detail-oriented Evening Tech Support Specialist to join our dynamic team. If you are seeking a flexible part-time opportunity in Tucson that offers growth and competitive pay, this is the perfect role for you.
In this position, you will serve as the first line of defense for our clients, resolving technical issues with a smile. We pride ourselves on our customer-centric approach and offer a supportive work environment where your skills are valued.
Responsibilities
- Provide exceptional technical support and troubleshooting assistance to clients via phone and remote desktop tools during evening shifts.
- Diagnose and resolve hardware and software issues, including operating systems, printers, and network connectivity problems.
- Maintain accurate and up-to-date records of all customer interactions and support tickets within our CRM system.
- Escalate complex technical issues to senior engineers when necessary, ensuring a seamless handoff.
- Collaborate with the wider support team to identify recurring technical trends and suggest process improvements.
- Adhere to company security protocols and ensure data privacy standards are met at all times.
- Conduct quality assurance checks on closed tickets to ensure customer satisfaction.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Previous experience in customer support or technical helpdesk roles is preferred but not mandatory.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Basic knowledge of Windows and macOS operating systems.
- Must be available to work evenings (typically 4:00 PM to 12:00 AM or similar shift).
- Reliable internet connection and a quiet home office environment.